FAQs
1. Where do you ship from?
Shevin is a U.S.-based company that partners with a global network of professional warehouses to ensure that every order is processed efficiently and delivered with precision—no matter where you are in the world.
2. How long does it take for my items to arrive?
- Shipping Time: Generally, it takes about 6–9 business days for international deliveries, depending on your location and local customs regulations.
- Order Processing: We aim to process all orders within 1–2 business days, which includes stock confirmation and packaging.
For more details, please refer to our Shipping Policy, as shipping times can vary by country or region.
3. How long will it take to receive a tracking number?
A tracking number is usually provided via email within 2–3 business days after your order is placed. If you haven’t received your tracking information by then, feel free to reach out to us at support@shevin.shop.
4. Where can I place an order from?
We currently ship worldwide, so no matter where you are, you can enjoy Shevin’s unique collection of stylish and quality products.
5. Which currency will I be charged in?
Our system will automatically charge you in your local currency if supported. If you have any concerns regarding currency conversions, please reach out to our customer support.
6. Will I receive a confirmation number when I place my order?
Absolutely. Once your order is placed, you will receive a confirmation email with your order details and a unique order number. If you do not receive this email within 24 hours, please check your spam folder or contact us at support@shevin.shop.
7. Who can I contact if I have a problem with my order?
Should you have any issues or need any assistance with your order, please email us at support@shevin.shop. Our dedicated customer service team is here to help.
8. How can I pay?
We accept a variety of secure payment methods, including Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, and more. Your preferred method can be selected during checkout for a convenient and secure shopping experience.
9. Is checkout on this site safe and secure?
Yes. We utilize secure encryption technology to protect your payment and personal information. Rest assured that safeguarding your data is a top priority for us at Shevin.
10. If I enter my email address, will you sell my information?
No, we do not sell or share our customers’ personal information. Your email address is used solely for order updates, shipping notifications, and exclusive promotions. We respect your privacy and handle your data responsibly.
11. Will I have to pay customs?
In most cases, additional customs fees or duties are not required. However, this may vary depending on your country’s import policies. If you’re unsure, please contact your local customs office for clarification.
Need Further Assistance?
If you have any other questions or need personalized support, email us at support@shevin.shop. Thank you for choosing Shevin. We look forward to helping you shine in every way possible!
Please note that shipping times, payment methods, and policies may be subject to change. Always refer to our most recent updates or contact us directly for the latest information.